September 5, 2018

Jonatan Lundin to Lecture at Nordic Tech Komm: “This is why users can’t understand your content”

Excosoft’s resident information architect, Jonatan Lundin, will present at Nordic Tech Komm in Copenhagen on September 26.

One of Europe’s biggest meeting places for technical communication professionals, Nordic Tech Komm is opening its doors in Copenhagen this September to host discussions around the topic of “How to make your documentation intelligent today.” 

Excosoft’s information architect Jonatan Lundin will be in attendance to present his recent research findings on how information manuals can be designed in a more user-centric way. 

During his presentation, Jonatan will explain why users often misunderstand or reject information in manuals and elaborate on how technical communication professionals can better design information to reduce the risk of misunderstanding. 

“Reading comprehension research shows that relevant background knowledge is important to properly understand a text,” says Jonatan. “But, as users try a product out before using the manual, they may create an invalid mental model. This mental model is the background causing users to misunderstand texts they find.”

Planning to attend Nordic Tech Komm this year? Don’t miss Jonatan’s presentation, taking place on September 26, at 14:50. Learn more about the conference and check the program here

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