Posts by Niklas Thorin

About the author

Niklas Thorin

Director of Sales & Marketing

Niklas specializes in marketing and sales, and is backed by extensive experience in leading positions within frontline global technology companies.

The Flexibility You Didn't Know Existed in a Structured Documentation System

By Niklas Thorin

The fundamental idea behind structured documentation systems is that they allow their users to easily find and reuse documentation, and sync up with other systems. A common complaint, however, is that if changes are made to the underlying structure, everything and everybody is affected.

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Excosoft Skribenta

Put the Tech Doc on Management's Agenda

By Niklas Thorin

Something that’s really stuck out for me in my two years working with technical documentation is this enduring friction between technical documentation groups and business managers— they just don’t understand each other. While management chronically undervalues the very purpose of the tech doc, frustrated technical documentation groups are silently teeming with knowledge of it’s hidden potential.

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Excosoft Info Tech Trends Skribenta

3 Things All Tech Writers Struggle With

By Niklas Thorin

Being in the technical documentation business, we naturally maintain close contact with the inner world of technical documentation and the users of our product—the tech writers themselves. In the interest of being able to offer the best product possible, it’s our job to understand the everyday life of tech writers: How they work, what they're aiming to achieve, as well as what challenges they encounter most.

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Excosoft Info Tech Trends Skribenta User Experience

6 Reasons Your Marketing and Tech Doc Departments Should Be Thinking Together

By Niklas Thorin

Many product-based companies view technical documentation as an isolated instance that has little to do with the rest of their communication-related operations, like marketing. This often overlooked disparity cannot fare well, however, in today’s information age, where everything you write or take a picture of ultimately ends up on the internet— whether it’s you who’s put it out there, or your customers themselves.

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Excosoft Info Tech Trends

A CCMS for the Content Providers

By Niklas Thorin

Technical specialists are the content providers in the world of technical documentation. Whereas technical writers take on the role of editing product information for optimal user comprehension, the content providers are the inventors, product owners, and technical specialists standing closest to the product itself. They possess in-depth knowledge of how a given product works, why it exists, and what solutions it has to offer its users.

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Excosoft Info Tech Trends Skribenta User Experience

Next Revolution is Information Handling

By Niklas Thorin

I came from the mobile telecom industry. In only a few years we literally changed the world. The next revolution is clearly that of information. In the midst of what’s become a truly globalized world, it’s vital not to drown in the tsunami of information that’s come with it. Not least, you should try to avoid drowning when it comes to producing information or content in a multitude of languages, formats, versions, and brands.

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Excosoft Info Tech Trends

Create a Manual in 10 Minutes

By Niklas Thorin

Every time I meet a customer who is considering setting up a CCMS, there’s this thick air of reluctance in the room. They envision a mountain of work ahead of them, with ultimate benefits taking  years to fully realize. As a sales guy, I try to keep the focus on the ease and time-savings that await them once the new structure is in place. Plus I’m honest—  while implementation doesn’t require a year long process, neither can it be accomplished in 5 minutes. However, once set up is complete, the  benefits can be enjoyed immediately.  How do I prove the point? From my experience, nothing speaks louder than a real-life example.

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Excosoft Information Design User Experience

Tech Doc Automation Next Step in LEAN Revolution

By Niklas Thorin

LEAN is the name of the game these days, especially in the realm of industrial manufacturing. With an increasing number of competitors in the global playing field plus a considerable upsurge of information flow, streamlining the production process is vital to maximizing value and staying in the lead.

Much has already been done in terms of automation to achieve alignment with the principles of LEAN manufacturing. Yet, there remains a lesser-explored opportunity that can make a considerable difference– namely, the automation of technical documentation.

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Excosoft Info Tech Trends

The Catch-22 and the Super Manuals that Saved the Day

By Niklas Thorin

Metso Minerals and their technical documentation department were snagged in a catch-22. The renaissance of the mining industry had presented them with a great opportunity to thrive and expand, yet a time consuming technical documentation process was threatening their competitiveness in the marketplace.

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Excosoft Information Design Info Tech Trends Skribenta User Experience

Do You Have a Get-Online Strategy for Your Tech Doc?

By Niklas Thorin

All companies want to be on-time to the market. Just listen to the commentary being exchanged in the corridor, like “We must launch this in an APP”, or, “I saw that in company X’s new series they can control their system from a tablet… why can’t we?”

Why not be among the first with an online solution? Upgrading your technical documentation is an easy first step, and can act as a seed of expansion; leading to seamless integration with other critical business systems, and resulting in a truly holistic online solution for both you and your customers.

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Excosoft Info Tech Trends Skribenta

Upgrade Your Unfriendly User Manual and Tune-In with Your Customers

By Niklas Thorin

You've spent a lot of time and resources developing a comprehensive user manual, catering to every thinkable question a user might have about your product. So whywhy, you may ask, are my customers calling my support department again and again, seeking answers to simple questions that have already been addressed?

 

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Excosoft Info Tech Trends Skribenta
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