ASKO Appliances is a global company with a strong focus on quality and environment.
Technical writers are required to generate manuals for about one hundred different dishwashing machine models in 37 different languages.
With Skribenta, this is now all done by simply retrieving information from a few primary master manuals. This has resulted in significant cost cuts, dramatically reduced time-to-market, and improved quality control.
ASKO Appliances can create a unique manual in a only a few minutes by configuring information from existing modules. Previously, the process of producing a new manual would take 6 weeks—today it's done within minutes.
Bromma Conquip is a world leading manufacturer of container spreaders; machinery that transports freight containers to desired locations on ships in harbor yards. Bromma's spreaders are used in 97 of the top 100 ports globally and are manufactured in Sweden, Malaysia, and Finland.
Since they had so many variants of each product, they wanted to secure quality control and introduce version handling.
Skribenta was selected, and one of our information managers collaborated with Bromma's senior writer to produce a single-sourcing-based strategy.
The single-sourcing strategy brought efficiency to Bromma's documentation process while also allowing for constant knowledge transfer. The result was increased documentation quality, and reduced cost for both labour and translation.
GE Healthcare is one of the most important global players in the healthcare and biotechnical fields, with more than 47,000 employees in over 100 countries.
Due to a growing number of annual product launches and strict regulatory requirements, documentation teams needed a system that could:
- Ensure consistent content via single-sourcing
- Provide version control
- Reduce lead times
- Improve the translation process
After a thorough evaluation of systems already in use by other GE divisions, as well a number of other systems with representation in Sweden, Skribenta was selected.
The documentation teams handle hundreds of publications ranging from small instruction leaflets to 1000-page system manual packages, some of which are translated to up to 23 different languages. This is now all done seamlessly, in a fraction of the time.
The NASDAQ OMX Group, Inc. is the world's largest exchange company. It delivers trading, exchange technology, and public company services across six continents.
The technical documentation provided for NASDAQ OMX's services sometimes includes up to 30 manuals, containing anything from 30 to 1,000 pages each, with each manual being tailored for every user.
NASDAQ OMX has gone from using 15 different software systems to only one—Skribenta, which contains several features customized specifically for OMX.
"Improved control over everything we produce ensures that documentation quality is maintained. We have significantly more time to work with the actual content of each document. We simply create better manuals with Skribenta." Patrik Bredin, OMX’s system manager.
Wärtsilä is one of the world’s top suppliers of complete solutions for the power, marine, and energy markets.
Their product is a complex engine, propulsion, and maneuvering system for ships and various offshore applications—with a unique manual for each use. When a customer ordered a driveline, it would take six weeks to produce the documentation necessary for assembly. Wärtsilä’s aim was to shorten that wait time and reduce the amount of capital tied up in the delay.
With Skribenta, specific CADs, measurements, and parameters can be picked and version controlled directly at the source.
The time for producing preliminary documentation went from 6 weeks to 90 seconds. Documentation is now additionally used as a sales tool. After meeting with the client, a 150-200 page manual can be immediately produced and emailed to the customer.
Schneider Electric is a global specialist in energy management. Vamp, their safety-focused brand, supplies medium-voltage and sub-transmission protection relays which are used in a number of applications—from overhead line feeders and substations, to power plants and industrial power systems.
Schneider Electric wanted to improve documentation efficiency in terms of time and accuracy. The Vamp product range required a flexible and innovative approach which would adapt to numerous products sharing common functions and features, as well as to diverse global markets and their languages.
With Skribenta, Schneider Electric is able to effectively automate handling of all changes in Vamp documentation, handle all required localization needs to different markets, and save a lot of time in document production.