Customer Stories

Asko

Company

ASKO Appliances is a global company with a strong focus on quality and environment.  

Obstacle

Technical writers are required to generate manuals for about one hundred different dishwashing machine models in 37 different languages.

Solution

With Skribenta, this is now all done by simply retrieving information from a few primary master manuals. This has resulted in significant cost cuts, dramatically reduced time-to-market, and improved quality control.

Outcome

ASKO Appliances can create a unique manual in a only a few minutes by configuring information from existing modules. Previously, the process of producing a new manual would take 6 weeks—today it's done within minutes.

 


Bromma

Company

Bromma Conquip is a world leading manufacturer of container spreaders; machinery that transports freight containers to desired locations on ships in harbor yards. Bromma's spreaders are used in 97 of the top 100 ports globally and are manufactured in Sweden, Malaysia, and Finland.

Obstacle

Since they had so many variants of each product, they wanted to secure quality control and introduce version handling.

Solution

Skribenta was selected, and one of our information managers collaborated with Bromma's senior writer to produce a single-sourcing-based strategy.

Outcome

The single-sourcing strategy brought efficiency to Bromma's documentation process while also allowing for constant knowledge transfer. The result was increased documentation quality, and reduced cost for both labour and translation.

 


GE Life Sciences

Company

GE Healthcare is one of the most important global players in the healthcare and biotechnical fields, with more than 47,000 employees in over 100 countries. 

Obstacle

Due to a growing number of annual product launches and strict regulatory requirements, documentation teams needed a system that could:

- Ensure consistent content via single-sourcing

- Provide version control

- Reduce lead times

- Improve the translation process

Solution

After a thorough evaluation of systems already in use by other GE divisions, as well a number of other systems with representation in Sweden, Skribenta was selected.

Outcome

The documentation teams handle hundreds of publications ranging from small instruction leaflets to 1000-page system manual packages, some of which are translated to up to 23 different languages. This is now all done seamlessly, in a fraction of the time.

 


Nasdaq OMX

Company

The NASDAQ OMX Group, Inc. is the world's largest exchange company. It delivers trading, exchange technology, and public company services across six continents.

Obstacle

The technical documentation provided for NASDAQ OMX's services sometimes includes up to 30 manuals, containing anything from 30 to 1,000 pages each, with each manual being tailored for every user.

Solution

NASDAQ OMX has gone from using 15 different software systems to only one—Skribenta, which contains several features customized specifically for OMX.

Outcome

"Improved control over everything we produce ensures that documentation quality is maintained. We have significantly more time to work with the actual content of each document. We simply create better manuals with Skribenta." Patrik Bredin, OMX’s system manager.

 


Wärtsilä Marine Solutions

Company

Wärtsilä is one of the world’s top suppliers of complete solutions for the power, marine, and energy markets. 

Obstacle

Their product is a complex engine, propulsion, and maneuvering system for ships and various offshore applications—with a unique manual for each use. When a customer ordered a driveline, it would take six weeks to produce the documentation necessary for assembly. Wärtsilä’s aim was to shorten that wait time and reduce the amount of capital tied up in the delay.

Solution

With Skribenta, specific CADs, measurements, and parameters can be picked and version controlled directly at the source.

Outcome

The time for producing preliminary documentation went from 6 weeks to 90 seconds. Documentation is now additionally used as a sales tool. After meeting with the client, a 150-200 page manual can be immediately produced and emailed to the customer.

 


Schneider Electric

Company

Schneider Electric is a global specialist in energy management. Vamp, their safety-focused brand, supplies medium-voltage and sub-transmission protection relays which are used in a number of applications—from overhead line feeders and substations, to power plants and industrial power systems.

Obstacle

Schneider Electric wanted to improve documentation efficiency in terms of time and accuracy. The Vamp product range required a flexible and innovative approach which would adapt to numerous products sharing common functions and features, as well as to diverse global markets and their languages. 

Solution & Outcome

With Skribenta, Schneider Electric is able to effectively automate handling of all changes in Vamp documentation, handle all required localization needs to different markets, and save a lot of time in document production.

 


Companies that use Excosoft solutions